The product
An AI sales concierge that works your website like your best associate works the floor
It qualifies the shopper, searches your live catalog, presents product cards, answers the anxious questions precisely, and moves every serious conversation toward a purchase, a showroom visit, or the right person on your team.
Free · a 30-minute walkthrough with the operator who built it, not a sales rep
Store Concierge
Answers from your catalog, policies, and floor inventory
Hartley Performance Sectional
112" · L-shape
$3,295 $4,695
In stock — on the showroom floor
See productMarlow Chaise Sectional
108" · reversible chaise
$2,850
In stock — ships in 5–7 days
See productEverett Track-Arm Sofa + Ottoman
104" combined
$2,390 $3,190
Custom fabrics — 4–6 weeks
See productDesign principles
Four rules we learned selling furniture, not software
Product search first, support second
Most chat tools are built to deflect tickets. Furniture shoppers ask about products — size, fabric, price, availability. The concierge is a selling system that also handles service, never the reverse.
Cards first, recap second
Product cards are the money surface: image, title, price with sale strikethrough, availability, CTA. The concierge shows options first, then a concise recommendation — the rhythm of a good floor presentation.
The showroom is the point
Every conversation carries the dual path — buy online, or come sit on the exact piece. The concierge feeds your floor; it never competes with it.
Honesty is the architecture
The concierge answers only from your ingested data. Unknowns get an 'I don't know' and a handoff, never a guess. And reporting counts matched orders — not widget events that inflate GA4 engagement.
Modules
The eight working parts
Installed as one system. The self-setup system ships the selling core and measurement; a Custom engagement adds the console, POS matching, and optimization layers, run for you.
Catalog-wide product search
Shoppers describe what they need in plain language — size, fabric, budget, room — and the concierge searches your live catalog, not a script. Product search first, support deflection second.
Product cards that sell
Image, title, price with sale strikethrough, availability, and a clear next step. Cards render first, then a short recommendation recap — the same order a good salesperson works in.
Showroom routing
Every conversation carries a dual path: buy online, or come sit on the exact piece. The concierge knows what's on your floor and invites shoppers in — it never competes with your showroom.
Human handoff that routes right
Design questions go to designers. Order issues go to support. Big-ticket buyers can reach the sales team or owner. Never a generic 'agent will be with you shortly.'
Precise policy answers
Delivery windows, white-glove vs. front-door, returns, financing, lead times, custom-order rules — the high-anxiety questions answered exactly, from your real policies. When it doesn't know, it says so and routes to a person.
Assisted-revenue tracking
Chat behavior joined to actual orders and POS where possible — matched orders, product-card clicks, design leads, showroom CTAs. Not widget-event vanity metrics.
Staff console
Your team sees conversations, takes over live, and feeds corrections back into the system. The concierge gets more accurate every week it runs.
Catalog & policy ingestion
We ingest your product feed, variants, pricing, availability, delivery matrix, and store policies — and keep them synced so answers stay true as inventory moves.
The concierge is one layer of a larger stack
Behind the front door, ShowroomOps engagements extend into the systems the concierge depends on — custom order integrations, inventory grading and ordering systems, marketing systems, catalog enrichment, CRO, and the measurement layer that joins web activity to POS reality. All of it was built inside our own store first. The full stack is outlined on the homepage and scoped per engagement on the pricing page.
Implementation
From kickoff to live in 30–90 days
Weeks 1–3
Ingest and structure
Catalog, variants, pricing, inventory, floor-display flags, delivery matrix, return rules, financing terms, and your top 100 real customer questions — pulled from your inbox, chat history, and floor staff.
Weeks 3–6
Train and test
The concierge is trained on your data and your sales motion, then tested against real shopper briefs and policy edge cases. Your team reviews transcripts and corrects before any customer sees it.
Weeks 6–9
Launch and wire measurement
Theme-safe install, staff console onboarding, routing rules live. Conversations joined to orders/POS where possible so assisted-revenue reporting starts on day one.
Ongoing
Operate and tune
Weekly review of real conversations: wrong answers corrected, new products and policies synced, recurring questions fed back into PDP and site fixes. The system compounds.
The 90-day launch guarantee
“If we do not launch your concierge, ingest your catalog and policies, train it on your top questions, and generate the agreed qualified sales conversations or showroom/design leads within 90 days, we work free until we do, up to two additional months.”
This is an implementation guarantee, not a revenue guarantee — nobody can honestly guarantee revenue in a seasonal, omnichannel business. What we can guarantee is that the system gets built, launched, and producing the agreed conversations and leads, or you stop paying the retainer while we finish the job.
The launch guarantee applies to Custom, done-for-you engagements. The Self-Setup System is a one-time purchase your team implements with the guide.
First implementation
Built and proven inside a real furniture store
Every module above shipped on a real store before it shipped anywhere else — here's what that first implementation looked like in numbers.
ShowroomOps was built inside our own high-end furniture store — one large destination showroom, a deep new-and-consignment catalog, and a sales floor that closes most of the revenue. Live catalog, real policies, real customers. We share the store's identity and full detail privately, on the teardown call.
- outsold in one, at pace
- 5 yrs
- 2026 store revenue is pacing past the previous five years of sales combined.
- June revenue, year over year
- 4.05×
- $628K in June 2026, with July projected near $765K.
- chat-assisted revenue in 14 days
- $27.5K
- Orders matched to concierge conversations after auto-answer went live — chat volume roughly doubled, and matched revenue ran at a ~$60K/month pace.
How we count: We report the store's numbers as the store's numbers and assisted revenue as matched orders — never claimed lift from any single tool. The growth came from the whole operating stack working together: buying, marketing, catalog, concierge, and measurement. We'd rather under-claim and show you the methodology.
Read the full case study →Questions
Product questions, answered
What does 'managed' actually mean here?
We run the system. Catalog syncs, policy updates, answer corrections, routing changes, and reporting are our job, on a weekly cadence — not another dashboard your team has to remember to check. Your staff's involvement is a console for live takeover and a correction loop that takes minutes, not hours.
Where does the concierge get its answers?
From your data only: the ingested catalog with variants and availability, your structured policies, your floor inventory flags, and the question-answer pairs we build with your team during implementation. It doesn't answer from the open internet, and it doesn't improvise policy.
What happens when it can't answer?
It says so, plainly, and routes: design questions to designers, order issues to support, purchase-ready buyers to sales, escalations to management — with the conversation attached. 'I don't know, let me get you to the right person' is a feature, not a failure.
Does it capture leads? Do shoppers have to give an email to ask a question?
The first question is always free — gating chat behind an email form kills the conversations you most want. Contact details arrive naturally when they serve the shopper: booking a design appointment, getting a quote sent over, or a heads-up when a floor model goes on hold.
What integrations does it support?
Shopify is the deepest integration today, including order matching; other platforms are supported through product feeds. On a Custom engagement we do the POS and CRM integration work, scoped to your systems — that's what done-for-you means. The self-setup system ships with the concierge, product feeds, and the foot-traffic sensor, and the guide walks your team through wiring it up.
Can our staff see and take over conversations?
Yes — the staff console shows live conversations, lets your team take over at any moment, and captures their corrections so the concierge improves every week. It's also where showroom-visit heads-ups and design-appointment briefs land.
Wondering about cost? Pricing is public. Wondering if it works? Read the case study.
See the concierge against your own catalog
The private teardown includes real shopper briefs run against your current site — and exactly what the concierge would answer instead, module by module.
The teardown is free and delivered live on a 30-minute call by the operator who built the system. We onboard a small number of retailers at a time — each system is built from real catalog and policy data.